Trusted by NZ businesses
We help New Zealand businesses understand how they really work — then identify exactly where AI and automation can create measurable impact.
N16 is led by Kieran Lee (20+ years of operations and management consulting) and Igor Shadoff (AI implementation, automation engineering, and enterprise architecture) — combining strategic clarity with hands-on technical delivery.
Too many businesses chase AI tools before understanding their real bottlenecks. We start by mapping your operations end-to-end, identifying what's holding you back, then showing where AI and automation can create measurable impact.
Through the AI Navigator, we guide you from discovery through to scaled implementation — including the technical development to make it happen.
Understand your processes before chasing technology. Most AI failures are actually process failures.
Prove value in a controlled environment before committing significant time or resources.
End-to-end delivery from strategy through to technical implementation — outcome-focused.
A structured, business-first approach to identifying high-value AI opportunities — grounded in how your organisation actually works.
Map real operations — not how it looks on paper
Grounded in practical, day-to-day operations
Data quality, process maturity, capability, risk
Value, feasibility, and timing — not just hype
A concrete roadmap with actionable next steps
Funding may be available to help reduce the cost of getting started with AI in your business.
Talk to your local RBP provider to find out if your business qualifies.
See how your business really runs. We map key processes, identify pain points, and create a clear improvement roadmap that balances people, process, and technology.
Onboarding, approvals, compliance — too many businesses still do these manually. We simplify, streamline, then automate with practical, easy-to-implement solutions.
AI is only valuable if it solves a real problem. We show you where it can drive efficiency, improve experience, or unlock better data — and where it won't.
Systems only stick when your people own them. We build the habits, roles, and routines so improvements continue long after we leave.
We start with your goals, challenges, and frustrations. Together we map your processes and identify root causes — not just the symptoms.
With clarity on the real problems, we design practical solutions — a new process, workflow automation, or a whole-of-business operating model.
From delivery support to coaching, we stay as hands-on as you need — ensuring changes stick and your team is set up for lasting success.
You don't need to be "ready" to start. The first step is understanding how your business actually operates. If you have repeatable processes, structured data, and a clear sense of where you'd like to be more efficient, you have enough to begin. The AI Navigator assesses readiness alongside opportunities, so you don't try to bolt AI onto chaos.
A prioritised list of AI and automation opportunities specific to your business, mapped to the processes where they'll create real impact. It includes feasibility, expected value, technical considerations, and a sequenced plan for what to do first. Grounded in how your business actually works — not a list of generic AI use cases.
Common areas include customer enquiry handling, sales quote and proposal generation, internal knowledge management, financial and operational reporting, lead qualification, and document processing. The specific opportunities depend on the business — we surface them through the AI Navigator rather than guess at them.
The AI Navigator typically takes 4 to 6 weeks from kick-off to roadmap delivery. This includes process mapping, stakeholder interviews, data review, and prioritisation workshops. The pace flexes based on your team's availability and business complexity.
Pricing depends on the size and complexity of the business. AI Navigator engagements may be eligible for co-funding through MBIE's Regional Business Partner (RBP) AI Pilot programme. Eligibility criteria apply. Contact us for a specific quote.
Both. We deliver advisory and implementation end-to-end. Strategy is led by Kieran Lee (Founder & Director). Technical delivery — system architecture, AI agent development, automation engineering, and integration with existing tools — is led by Igor Shadoff (Technical Director, AI & Automation).
A short discovery call is usually enough to determine whether we're the right fit and what a sensible next step looks like.
